Refund & Return Policy

Last updated: October 12, 2026

Thank you for shopping at Modestwear.in. This policy explains how to request a return, exchange or refund for products purchased through our website. Please review the conditions below before placing an order.

1. Return Eligibility

To request a return, please contact our customer support team within [insert return window] days of receiving your order.

Products requested for return should generally be:

• Unused, unworn and unwashed.
• In their original condition with tags and packaging intact.
• Accompanied by the order number or proof of purchase.

A return request must be approved by our team before sending any product back. Applicable legal rights will not be affected by these conditions.

2. Items Not Eligible for Return

Subject to applicable law, certain items may not be eligible for return, including:

• Products that have been worn, washed, altered or damaged after delivery.
• Products returned without original tags or packaging, where required.
• Items specifically identified as non-returnable before purchase.

These exclusions do not limit any rights you may have for defective, incorrect or misrepresented products under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible. Include your order number, a description of the issue and clear photographs of the product and packaging where available.

After reviewing your request, we will inform you about the available resolution, which may include a replacement, exchange, repair or refund, as applicable.

4. How to Request a Return

1. Contact us using the email address or phone number below.
2. Provide your order number and the reason for the return.
3. Share photographs or other details if requested.
4. Wait for our team to confirm the next steps and return instructions.
5. Pack and send the product according to the instructions provided.

Please do not send a product to an address before receiving return instructions from our team.

5. Refunds

Once a returned product is received and inspected, we will notify you whether your refund request has been approved. Approved refunds will be processed using the original payment method where possible, or another mutually agreed lawful method.

Refund processing and the time taken for the amount to appear in your account may vary depending on your payment provider or bank. We will communicate the applicable processing timeline when your request is approved.

6. Exchanges

Exchanges for a different size, colour or product are subject to availability. Contact our support team to check whether an exchange can be arranged.

If the requested replacement is unavailable, our team will explain the available options in accordance with applicable law and the circumstances of your order.

7. Return Shipping Charges

Return shipping arrangements and charges will be communicated when your return request is reviewed. Where a product is defective, damaged, incorrect or otherwise covered by applicable consumer law, the appropriate return costs and remedies will be handled in accordance with that law.

Please confirm any applicable shipping charges with our support team before sending your return.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation may depend on whether the order has already been processed or shipped.

If cancellation is no longer possible, you may contact us to discuss the return options available under this policy and applicable law.

9. Cash on Delivery Orders

For Cash on Delivery orders, please contact our support team to confirm the available refund or resolution method if a return is approved. Additional details may be needed to arrange an eligible refund.

10. Contact Us

For return, exchange, cancellation or refund assistance, contact Modestwear.in:

Thank you for choosing Modestwear.in.